We are committed to providing our customers with the finest boutique quality merchandise and service.  We will gladly give you a store credit or exchange on most items if you return the item in its original condition and packaging within 30 days of purchase.

Exchanges:  If you'd like to exchange an item, please contact us first to obtain an RMA #, which you must include with your return.  Simply complete the Return Merchandise Authorization Form that we send you via e-mail, with the details of the exchange (i.e. size, color etc.) and return the unworn item to us with the form and original packing slip.  We'll promptly send you your exchange once the original item is received.   

Returns:  If you need to return an item, please contact us first to obtain a return merchandise authorization number (RMA), which you must include with your package.  Returns that are received without a return merchandise authorization number will not be processed and will be returned to the sender.  Once an authorized return is received, a credit will be issued in the amount of the purchase, less any promotional discounts or shipping costs. You may want to insure your exchange/return; we cannot be responsible for lost or misdirected returns or items damaged in transit. 

*Swimwear cannot be returned.

Gifts - If you received a Kidsville item as a gift, you may exchange or receive store credit within the guidelines listed above. No cash refunds will be given.   

Damaged Goods and Shortage Claims - Claims for damaged goods, due to shipping, or shortage must be reported to Kidsville within 5 business days of receipt. All damaged merchandise must be left in the original packaging in order to file a claim.  An RMA number must be obtained before returning to Kidsville.